How to Measure Your IT Total Cost of Ownership

by | Jul 19, 2023 | "How To" Articles, IT Services

A lack of planning for Information Technology can lead to unforeseen financial waste in your Total Cost of Ownership (TCO).  Signs you are wasteful in your spending include a continuous investment in old, unsupported technologies, too much time spent on virus cleanups, and excessive spending on legacy custom software solutions.

High IT Total Cost of Ownership Issue

High IT Total Cost of Ownership is when the labor and parts to repair the unit exceed the planned budget or value of the equipment or software. After the purchase, you can expect additional fees such as installation, transition, employee training, security, disaster recovery planning, ongoing support, and future upgrades. However, problems resulting from outdated equipment can incur additional costs from viruses, software or equipment compatibility issues, or lack of updates/patches. If this describes your IT environment, it is time to look at your total cost of ownership.

MSPs & IT Total Cost of Ownership

High IT Total Cost of Ownership issues is a challenge overcome. It requires reviewing your legacy equipment and software, creating a phased plan, and an honest review from your IT support provider. Unfortunately, many independent contractors and managed services providers find fixing issues more profitable if paid hourly. Note: Even under a fixed fee, providers will not cover support for equipment that is out of warranty.

INSI Informs

INSI (pronounced like insight) engineers are forward-thinking. To avoid high IT TCO we:

  • Asset tag each network asset to review all previous work on the unit.
  • Inform on the pros and cons of upgrading or maintaining your current equipment or software.
  • Advice on extended warranties.
  • Recommend common solutions. Note: This allows you the freedom to seek support from other MSPs if you become dissatisfied with our service. (That’s how confident we are that we do a good job.  We don’t need to trap you!)
  • Review the history of each ticket, determine the estimated time to resolve it, and let you know if the total will exceed the value of the equipment.

If you have Information Technology TCO Issue in your Atlanta-based company, connect with INSI today for a complete review. 

About INSI: The Best MSP in Atlanta!

Innovative Network Systems, Inc. has a unique approach to integrating IT support and cybersecurity. Our month-to-month programs range from basic support to proactive support, managed support, and customized support. Each program is tailored to the client’s needs and internal IT strengths.  

For more information about cybersecurity dangers and the preventative measures for your company, connect with the top MSP in Atlanta; Contact INSI: 770-387-2424, option 2 or click the link below. In addition, we offer 16 different cybersecurity programs to protect you and your data.

About the Author

Deborah Frazier is the author of IT Outsourcing Secrets – A Small Business Guide to Compare IT Support Companies. With nearly 20 years of experience consulting small and medium-sized businesses on their IT support needs, she brings a wealth of knowledge to INSI as Head of Marketing and Sales. If you like this article and want to get notified when a new article is posted, click here.

To make an appointment for more information about INSI and our Marietta and Atlanta metro IT Support services, click here.