SMB IT Support Helpdesk Services in Atlanta Metro

by | Nov 29, 2022 | customized it support, INSI Articles

HELP-IT IT Support Helpdesk is a very specific service by INSI that provides remote support for Teir 1 and Teir 2 end-user issues. Interrstingly, every small business requires an IT support helpdesk services for minor end-user issues. In fact, 80% of the tickets are at the helpdesk level, which means they are simple, repetitive issues that interns or entry-level technicians handle. Usually, these tickets take less than 10-minutes to resolve. 

It may surprise you that enterprise companies often outsource these services to IT helpdesk companies to stretch their IT budgets. Unfortunately, there are few options to help small internal IT departments offset IT support helpdesk costs. That’s where INSI comes in. 

Why Do Small Internal IT Departments Need IT Support Helpdesk?

Most small- and medium-sized businesses (SMB) need adequate funding to staff a complete IT department. Why would they? After all, it is not their core business. That’s why SMBs either have an IT director or network administrator to cover all their IT support needs.

Yet, as the company grows, its IT dependency and network sophistication do too. As a result, the IT department needs more tools, resources, and engineers to meet IT demands. They also need to define better IT processes to handle the growth.  

Unfortunately, process-building is exceptionally time-consuming, expensive and requires a lot of IT management experience to do it right, or the end-users will receive lousy service. Alternatively, outsourced IT support helpdesk companies invest heavily in shared resources and provide a much more affordable end-user IT solution.

INSI’s IT Support Helpdesk Services

INSI’s signature Customized IT™ support was designed for small internal IT departments.  Most Managed Service Provider (MSP) overlap with the internal IT departments; INSI’s Customized IT™ program allows the clients to pick and choose the exact services and levels of IT support they want for their business. 

The IT Support Helpdesk program, Help-IT, is for small IT departments with an IT director who only need remote helpdesk support for tiers one and two.  Subsequently, this service frees the IT director’s time to focus on higher-level issues and strategic IT initiatives. (See Help-IT case study here.)

Other INSI IT Services for Small IT Departments

In addition to the Help-IT services, INSI has other IT programs specifically designed for small IT departments.  They include:

  • Escalate-IT – INSIs Senior engineers troubleshoot and resolve escalated tickets from the client’s internal IT team.
  • Server-IT – Server management program that provides onsite and remote server support at a fixed monthly rate. 
  • Maintain-IT – Get a second set of eyes with our onsite Quarterly or Semi-Annual preventive maintenance program. 
  • Network-IT – Complete network support with remote management monitoring. 
  • Manage-IT – Manage-IT is a full-service IT support program. We monitor, proactively identify, and resolve issues on your network devices. Your monthly fee covers all costs to maintain your environment. INSI specialists physically inspect your network quarterly and address issues with Covered Devices. INSI makes recommendations for additions and changes. We plan for your future IT needs, and we track expirations of software licenses and hardware warranties. We also inventory your network to enable you to manage this asset and to help you with budgeting and planning. 
  • Swap-IT – INSI deploys units for end-user computer repairs, replacements or new hires. 
  • Pass-IT –  INSIs technical answering service logs your calls and schedules them for your internal IT team. And, if requested, take your overflow calls or fill in while one of your team members is on vacation or out sick. 
  • CIO-IT – Get an experienced senior engineer with an executive business management background who will provide advice, plans, and guidance
  • Service-IT: Service-IT is a desktop management program.  Under this program, we will manage and maintain your current desktop infrastructure for a fixed monthly commitment. Further, we will install monitoring agents’ desktops to alert our team of any issues and/or threats for that device(s). Most importantly, we will schedule quarterly visits to visually check your equipment and notify you when a potential problem is identified.  You decide how you want us to proceed. The fixed monthly cost includes all work required to maintain your computer network.

If you want to know more about INSI service plans for small and medium sized businesses, please click on the link below to speak with one of our experienced IT support consultants. 

About INSI, The Best IT Support Provider in Atlanta

For over 25 years, Innovative Network Systems (INSI) has offered an integrated approach to IT support and cybersecurity for small and medium-sized businesses in the Atlanta area. Their 100% local, college-educated, and experienced engineers provide a range of services from basic monitoring to fully Managed IT services. The INSI Customized-IT support model gives their clients the exact level and type of service they want while also providing greater accountability and reduced ongoing IT support costs. INSI options include cloudcybersecuritybackupscablingwireless, business phonesstrategic IT planning, and much more. Contact INSI to reach the best MSP in Atlanta: 770-387-2424, option 2.


About the Author

Deborah Frazier is the author of IT Outsourcing Secrets – A Small Business Guide to Compare IT Support Companies. With nearly 20 years of experience consulting small and medium-sized businesses on their IT support needs, she brings a wealth of knowledge to INSI as Head of Marketing and Sales. If you like this article and would like to get notified when a new article is posted, click here