IT Support Basics : What you should know

by | Feb 21, 2023 | IT Support

IT Support Basics: What you should know

Is it time to find a new Managed Service Provider? If so, you should research the pros and cons of each type of support contract, the MSP IT maturity level, and references, i.e., IT support basics. Like every other service industry, there are good and bad IT support providers. Find out how can you tell the difference.

IT support basics minimum expectations

In today’s world, 99% of companies are highly dependent on their computer network to make payroll, bill clients, pay bills, order supplies, and communicate, among other things. Unfortunately, poor IT support services can kill productivity. That’s why MSPs are critical to the success of small- and medium-sized (SMB) businesses.  

10 IT support basics for best service

Not all MSPs are created equal. The SMB IT support industry is highly saturated with IT providers ranging from single independent contractors to multi-national companies. Each MSP will claim to be the best. But how can that be measured? IT support basics are essential to know for your company’s success. 

The following will help you compare IT support companies:

  • Quick response times – It MSP must a Live Network Operations Center (NOC) with a large enough staff to respond quickly. In addition, they should have guaranteed response times in their service level agreements.
  • Quick resolution times– Your provider must have qualified and knowledgeable staff to fix issues correctly the first time.
  • Proactive monitoring– They must ensure optimal performance, catch issues early on, and prevent problems from happening in the first place.
  • Onsite preventive maintenance– Your provider must ensure everything is safe, secure, and working correctly.
  • High IT maturity level– Your MSP must have the correct people, technology, and essential processes to ensure optimum performance.
  • Asset tracking– They must track computer hardware, software, and issues for large software deployments and advise you on ownership’s total cost.
  • Technical advice– The engineers need advanced knowledge of cybersecurity and network solutions to advise you correctly.
  • Install and maintain computer software– The engineers must have experience with your software.
  • Diagnose problems and take corrective action– They must hire highly trained and experienced engineers to get it right the first time.
  • Single point of accountability– The MSP must provide one engineer to answer all your questions regarding tickets, invoices, projects, support, and issues.

Choose the Best MSP in Atlanta and Marietta

INSI has highly qualified, experienced, and college-educated engineers that keep up-to-date on current technology. We have equipped them with the best technology tools and processes to ensure our service and your ability to remain productive are consistent and dependable. If you want a top IT support company that keeps you productive and covers all the IT support basics, contact us at 770-387-2424 option 2 to speak with one of our IT support consultants.

About INSI: The Best MSP in Atlanta!

Innovative Network Systems, Inc. has a unique approach to integrating IT support and cybersecurity. Our month-to-month programs range from basic support to proactive support, managed support, and customized support. Each program is tailored to the client’s needs and internal IT strengths.  

For more information about cybersecurity dangers and the preventative measures for your company, connect with the top MSP in Atlanta; Contact INSI: 770-387-2424, option 2 or click the link below. In addition, we offer 16 different cybersecurity programs to protect you and your data.

About the Author

Deborah Frazier is the author of IT Outsourcing Secrets – A Small Business Guide to Compare IT Support Companies. With 20 years of experience consulting small- and medium-sized businesses on their IT support needs, she brings a wealth of knowledge to INSI as Head of Marketing and Sales. If you like this article and want to be notified when a new article becomes available, click here.