IT Support

Providing Quality Support

INSI has been providing quality IT support for over 25 years. Our IT experts are available to quickly respond when you place a call or submit a ticket for an issue. When you contact INSI our technicians will begin providing support remotely to get you back up and running.

Onsite When Needed

If the issue cannot be resolved remotely the same technician that you have already been working with on the phone will come onsite themselves if able. Otherwise, they will coordinate with another engineer to go onsite, brief them verbally, and perform a handoff of the ticket. This is done so the onsite engineer is prepared to work on the issue and is not starting over at step one of troubleshooting.

Our Onboarding Process

When you partner with INSI, we begin our onboarding process to improve our understanding of your company’s IT needs. The onboarding process has several checks and tasks include the following.

Hover over each item to see more details.

1. Documentation

2. Maintenance

3. Errors Check

4. Best Practices

5. Backups

6. Security Review

7. Operations

8. You Are in Good Hands

Managed IT

Maximized Uptime

We know it’s important for your business to be able to do business, so we develop an IT strategy focused on maximizing uptime for your organization. We work to prevent major interruptions, add redundancy, and have a plan of action. When this is implemented properly in the event of a system’s failure you see minimal to no downtime.

Talk With A Technical Expert Today

INSI has a variety of options to complement your IT support program. Our solutions range from basic antivirus to cloud services. If you are experiencing technical challenges, there is no better resource than INSI to solve all your IT issues.