{"id":350191,"date":"2024-01-04T07:57:22","date_gmt":"2024-01-04T12:57:22","guid":{"rendered":"https:\/\/insi.net\/?p=56615"},"modified":"2024-01-04T07:57:22","modified_gmt":"2024-01-04T12:57:22","slug":"smb-it-support-helpdesk-services-in-atlanta-metro-2","status":"publish","type":"post","link":"https:\/\/insi.net\/insi-articles\/smb-it-support-helpdesk-services-in-atlanta-metro-2\/","title":{"rendered":"IT Support Helpdesk for Small & Medium-Sized Businesses"},"content":{"rendered":"

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INSI offers HELP-IT<\/strong><\/em>, an IT Support Helpdesk for remote Teir 1 and Teir 2 end-user issues. Interestingly,80% of tickets called into the support team are helpdesk calls, which means they are simple, repetitive issues that interns or entry-level technicians handle. Usually, these tickets take less than 10 minutes to resolve.\u00a0<\/p>\n

Enterprise companies have long enjoyed outsourcing their entry-level tickets to other companies to stretch their IT budgets. However, there are few options for small internal IT departments to offset their entry-level helpdesk costs. Now, there is a helpdesk service through Innovative Network Systems, Inc. (INSI).\u00a0\u00a0<\/p>\n

Why Do Small Internal IT Departments Need IT Support Helpdesk?<\/strong><\/h2>\n

Most small- and medium-sized businesses (SMBs) have a small budget for IT departments because it is not their core business. Therefore, they often hire an IT director or<\/strong><\/span><\/em> network administrator to cover all their IT support needs.\u00a0<\/span><\/p>\n

However, as the company grows, its IT dependency and network sophistication do as well. As a result, the IT department needs more tools, resources, processes, and engineers to meet the new IT demands.\u00a0<\/span><\/p>\n

Unfortunately, building all of this from scratch is exceptionally time-consuming and expensive, and requires a lot of IT management oversight to do it right. If not done correctly, the end-users will receive lousy service. Alternatively, outsourced IT support helpdesk companies invest heavily in shared resources and provide a much more affordable end-user IT solution at a fraction of the cost offering it internally.<\/span><\/p>\n

INSI\u2019s IT Support Helpdesk Services<\/strong><\/h2>\n

INSI\u2019s signature Customized IT\u2122 support was designed for small internal IT departments.\u00a0 Most Managed Service Providers (MSPs) overlap with the internal IT departments; INSI\u2019s Customized IT\u2122<\/a> program allows clients to choose the services<\/strong> and levels of IT support they want for their business.\u00a0<\/p>\n

The IT Support Helpdesk program, Help-IT, is for small IT departments with an IT director who only needs remote helpdesk support for tiers one and two.\u00a0 Subsequently, this service frees the IT director\u2019s time to focus on higher-level issues and strategic IT initiatives. (See Help-IT case study here.)<\/a><\/p>\n

Other INSI IT Services for Small IT Departments<\/strong><\/h2>\n

In addition to the Help-IT services, INSI has other IT programs<\/a> specifically designed for small IT departments.\u00a0 They include:<\/p>\n