<\/strong><\/h2>\nAn IT Support Plan is performed when a company plans to bring IT in-house. As your company reaches its goals, you will likely want to build your own internal IT department. An IT Support Plan will help you define the IT levels you need to hire, who they report to, how they track, measure, and report their performance, the resources you need to support them, and when to hire more IT people.<\/p>\n
You should start with a strategic CIO to execute your technology initiatives. Or you might want a dedicated onsite engineer to be at the beck and call of your end users. Whatever you decide to do, you should take it in small steps to avoid taking on a complete IT department at once: primarily because it is costly to invest in all skill levels and technology tools simultaneously.\u00a0<\/p>\n
What Happens When a Company Does Not Have an IT Support Plan?<\/h2>\n
Historically, many small- to medium-sized businesses hire one internal IT person and give them the autonomy to purchase the tools they need for the IT department. Many issues with this approach include:<\/p>\n
\n- Cheap Technology Tools – Cheap technology tools are cheap for a reason. They result in excess time to manage and program ticketing systems, monitoring software, centralized antivirus software, and asset tracking software.<\/li>\n
- Undefined Processes & Procedures – Defining policies and procedures for an internal IT department is a huge investment of time. It is complex work that requires substantial knowledge from someone who has already been through it.\u00a0<\/li>\n
- Lack of Expertise – Not one person knows everything there is to know in the world of IT. It takes a team and additional resources to provide full support.\u00a0<\/li>\n
- Turnover – IT people are in high demand, and few will settle for a company that does not provide a career path or the opportunities to be challenged with new technology. Like most people, they want to maximize their experience and education to advance their careers.\u00a0<\/li>\n<\/ul>\n
For the reasons above, it is best to ease into building your IT department by partnering with an MSP who supports your goals, can train your employees, and can fill in the gaps.<\/p>\n
Doing The IT Support Plan On Your Own<\/strong><\/h2>\nYou can execute an IT Support Plan on your own! It doesn\u2019t need to be anything fancy; it just needs clear and complete. A good IT support plan should support the vision and strategy of the business, be simple, specific to your company and culture, high level, and cover no more than five years. This method would allow you to adjust the plan for unexpected changes.\u00a0<\/p>\n
There are many IT plan templates available, and one that is just right for you.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/insi.net\/wp-content\/uploads\/2021\/02\/IT-Support-Plan.jpg” alt=”IT Support Plan Questions” title_text=”IT Support Plan Questions” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
<\/strong><\/h2>\n<\/strong><\/h2>\n<\/strong><\/h2>\nHiring a Company To Do Your IT Support Plan<\/strong><\/h2>\nYou can also hire a consulting company to do the strategic IT support plan if you don\u2019t have enough knowledge or expertise to do it yourself. They will likely map out a very comprehensive plan that includes details similar to those found in Nigel Fenwick\u2019s, a successful Forester Analyst, outline below.<\/p>\n
Nigel has an impressive published paper in Forester Research entitled \u201cBusiness Technology Strategy Template\u201d,<\/a> which is a promising IT Support Plan outline. In short, it includes:<\/p>\n\n- Executive Summary<\/strong> \u2013 business vision, mission, and values, business goals, assumptions<\/li>\n
- A Core Structure<\/strong>\u00a0 \u2013 tailored to your business based on the set of common elements of business technology strategies:\n
\n- Major market drivers and economic\/market trends with expected business impacts on people and demographic trends with expected business impact<\/li>\n<\/ul>\n<\/li>\n
- Business and Market Trends<\/strong> \u2013 with expected business impact, geopolitical trends with expected business impact, emerging technology trends with expected business impact, PEST analysis (political, economic, social, and technological)<\/li>\n
- SWOT (strengths, weaknesses, opportunities, and threats) Analysis<\/b> \u2013 organizational and external environment and competition<\/li>\n
- Business Capabilities<\/strong> (high-level capability map) \u2013 Identify strategic capabilities, business strategy, changes in business capabilities, and assumptions.<\/li>\n
- Investments in People, Process, and Technology<\/strong> \u2013 Create a business technology roadmap with scenario plans and impact strategies for different scenarios.<\/li>\n<\/ul>\n
The most important thing is to gain approval from all the executive management to use this as a guideline for the future. Again, this will speed up the time for approval at each step.<\/p>\n
Type of Engineer and Cost<\/strong><\/h2>\nAfter completing your IT support plan, you will know which support level(s) you want to bring in-house. For example, do you want someone more strategic who can learn your company’s inner workings? Or do you want someone who can map a strategic direction and provide a vision to meet your goals?\u00a0\u00a0<\/p>\n
Timing and transition<\/strong><\/h2>\nEngineers need someone to bounce ideas, escalate issues, handle the overload, help with projects,\u00a0 or serve as a backup to avoid wasting time. They also need access to robust technology tools such as ticketing systems, monitoring tools, asset tracking, etc. However, many small internal IT departments fear an outside team will compete with them for authority, overlap their responsibilities, finger-point, or create more issues than they resolve.<\/p>\n
INSI is Here to Help During Your Transition!<\/strong><\/h2>\nInnovative Network Systems, Inc. (INSI) Customized IT programs were specifically designed to fill in the IT gaps for small IT departments. We set up a complete separation of responsibilities to ensure the engineers are getting the support they need and when they need it.\u00a0<\/p>\n
At INSI, we support your goals to bring your IT in-house. For example, we have several services designed explicitly for Internal IT Departments<\/a>. Services range from engineer access to our robust tools (ticketing system, monitoring tools, asset tracking, etc.) up to engineering resources (helpdesk, escalation, CIO level planning, etc.).\u00a0<\/p>\nWherever you are in your IT Plan, we have the tools and resources to help move you toward your goals.\u00a0 Don’t hesitate to contact us if you plan to slowly transition to your own internal IT department or if your current team needs help. We are here to help.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/insi.net\/connect-with-insi\/” button_text=”Connect with INSI” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
About INSI: The Best MSP in Atlanta!<\/h3>\n
Innovative Network Systems, Inc. has a unique approach to integrating IT support<\/a> and cybersecurity<\/a>. Our month-to-month programs range from basic support to proactive support, managed support, and customized support. Each program is tailored to the client’s needs and internal IT strengths.\u00a0\u00a0<\/p>\nFor more information about cybersecurity dangers and the preventative measures for your company, connect with the top MSP in Atlanta; Contact INSI: 770-387-2424, option 2 or click the link below. In addition, we offer 16 different cybersecurity programs<\/a>\u00a0to protect you and your data.<\/p>\nAbout the Author<\/h3>\n
Deborah Frazier<\/a>\u00a0is the author of\u00a0IT Outsourcing Secrets \u2013 A Small Business Guide to Compare IT Support Companies.<\/em><\/strong> With nearly 20 years of experience consulting small and medium-sized businesses on their IT support needs, she brings a wealth of knowledge to INSI as Head of Marketing and Sales. If you like this article and want to get notified when a new article is posted, click here<\/a>.<\/p>\nTo make an appointment for more information about INSI and our Marietta and Atlanta metro IT Support services, click here<\/a>.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
What is an IT Support Plan? An IT Support Plan is performed when a company plans to bring IT in-house. As your company reaches its goals, you will likely want to build your own internal IT department. An IT Support Plan will help you define the IT levels you need to hire, who they report […]<\/p>\n","protected":false},"author":3,"featured_media":57250,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"
IT Plan and Bringing IT In-House<\/strong><\/p>\nAt this point, we have covered the importance of aligning your IT Strategy with your Business Plan and When the Right Time is to Bring Your IT In-house.\u00a0 Now it is time to cover the IT Plan.\u00a0 Subsequently, an IT Plan is a strategic exercise to determine the steps, resources, and technology investments required to meet your business goals.\u00a0 Similar to the IT Strategy, this too needs to be planned by your steering committee.\u00a0 But when is an IT Plan appropriate for your organization?\nWhen To Do An IT Plan<\/strong><\/h2>\nAn IT Plan is important when your company has a plan for growth and intends to bring IT in-house.\u00a0 Accordingly, an IT Plan speeds up the time for approval as each phase is rolled out.\u00a0 However, it is not enough to go out and hire in hopes the IT person will be able to do the job. Rather, you need a plan.\n\nAs your company reaches each goal, you will likely reach a point where you will want to build out your own internal IT resources.\u00a0 For example, you may want to start with a strategic CIO to execute your technology initiatives.\u00a0 Or instead, you might want dedicated onsite support to be at the beck and call of your end-users.\u00a0 Whatever you decided to do, you probably don\u2019t want to take on a full IT department at once: primarily because it is extremely expensive to invest in all skill levels and technology tools at once.\u00a0 For this reason, it is best to ease into it and partner with an MSP who supports your goals.\nDoing The IT Plan On Your Own<\/strong><\/h2>\nFortunately, you can execute an IT Plan on your own! It doesn\u2019t need to be anything fancy; it just needs to be clear and complete. Subsequently, a good IT plan should support the vision and strategy of the business. In fact, it should be simple, specific to your company and culture, and should cover no more than five years.\u00a0 Most importantly, it should be at a high level.\u00a0 Clearly this would allow you to adjust the plan for unexpected changes.\u00a0 Additionally, there are many IT plan templates available, and there is one that is just right for you; you just need to research to find it.\n\n![\"\"](\"http:\/\/insi.net\/wp-content\/uploads\/2020\/07\/IT-Plan-Questions.jpg\")
\nHiring a Company To Do Your IT Plan<\/strong><\/h2>\nYou can also hire a consulting company to do the strategic IT plan if you feel you don\u2019t have enough knowledge or expertise to do it yourself. They will likely map out a very comprehensive plan that includes details similar to those found in Nigel Fenwick\u2019s outline below.\n\nNigel Fenwick, a Forester Analyst, has extensive experience helping companies drive transformation growth with emerging technologies.\u00a0 Nigel has an impressive published paper in Forester Research entitled \u201cBusiness Technology Strategy Template\u201d,<\/a> which serves as a good IT Plan outline.\u00a0 It short, it includes:\n\n \t- Executive Summary<\/strong> \u2013 business vision, mission, and values, business goals and assumptions<\/li>\n \t
- A Core Structure<\/strong>\u00a0 \u2013 tailored to your business based on the set of common elements of business technology strategies:\n
\n \t- Major market drivers and economic\/market trends with expected business impacts on people and demographic trends with expected business impact<\/li>\n<\/ul>\n<\/li>\n \t
- Business and Market Trends<\/strong> \u2013 with expected business impact, geopolitical trends with expected business impact, emerging technology trends with expected business impact, PEST analysis (political, economic, social, and technological)<\/li>\n \t
- SWOT (strengths, weaknesses, opportunities, and threats) Analysis<\/b> \u2013 organizational and external environment and competition<\/li>\n \t
- Business Capabilities<\/strong> (high-level capability map) \u2013 Identified strategic capabilities with an assessment of each, business strategy to achieve goals, changes in business capabilities, and assumptions.<\/li>\n \t
- Investments in People, Process, and Technology<\/strong> \u2013 business technology road-map; scenario plans, impact on strategies for different scenarios.<\/li>\n<\/ul>\nThe most important thing is to have an agreement from all the executive management to use this as a guideline for the future. Again, this will speed up the time for approval each step of the way.\n
Type of Engineer and Cost<\/strong><\/h2>\nAfter you have done your IT plan, you will know which level(s) of support you want to bring in-house. For example, do you want someone more strategic that can learn the inner workings of your company? Or do you want someone who can map out a strategic direction and provide a vision to meet your goals?\u00a0 Below is a high-level chart with information on each type of resource:\n\n![\"\"](\"http:\/\/insi.net\/wp-content\/uploads\/2020\/07\/Engineering-Levels.jpg\")
\n\n* Note \u2013 It is important to hire someone with experience if they will have little technical oversight.\nTiming and transition<\/strong><\/h2>\nAs you recall, it is expensive to take on a full IT department all at once, hence the need for a transition plan.\u00a0 This means your internal IT resource will need the support of other engineers and technology tools.\u00a0 For instance, they must have others to bounce ideas off of, to escalate issues to, to handle the overload, help with projects, and to serve as a backup. Further, they must have the means to track the tickets and monitor the assets.\n\nClearly, I have known several highly talented engineers over the years.\u00a0 However, none of them knew everything there is to know about IT (be wary of those that claim they do!)\u00a0 As an example, some of the most talented network engineers I know struggle with desktop issues because it has been years since they touched it.\u00a0 In addition, they absolutely hate entry-level work because they feel it is beneath them, yet in reality, it is!\u00a0 You do not want to pay senior level engineers to do entry-level work; it is not economically feasible.\n\nTherefore, a great resource during transition is an MSP who supports your goals to bring IT in-house.\nINSI is Here to Help During Your Transition!<\/strong><\/h2>\nAt INSI, we support your goals to bring your IT in-house.\u00a0 As an example, we have several services specifically designed for Internal IT Departments.\u00a0 This ranges from engineering access to our robust tools (ticketing system, monitoring tools, asset tracking, etc.), all the way up to engineering resources (helpdesk, escalation, CIO level planning, etc.).\u00a0 Wherever you are in your IT Plan, we have the tools and resources to help move you toward your goals.\u00a0 Please contact us today if you are planning to slowly transition to your own internal IT department, or if your current team needs help.\u00a0 We are here to help.\nDo You Want To Learn More About IT Plans?<\/strong><\/h2>\nIf you would like to know more about this topic and how it affects you, visit Amazon\u00a0or\u00a0Barnes & Noble\u00a0for a copy of the book\u00a0IT Outsourcing Secrets \u2013 A Small Business Guide to Comparing IT Support Companies.<\/em><\/strong>","_et_gb_content_width":"","footnotes":""},"categories":[18,48],"tags":[29,36,47,38,31,49,60,50,51,39,40,41,42,52,20,53,43,21,24,25,56,44,54,55],"yoast_head":"\nIT Support Plan: Top Atlanta MSP explains how to bring your IT in-house<\/title>\n<meta name=\"description\" content=\"Do you have an IT support plan? Learn, from the top Atlanta MSP the importance of an IT Support Plan before you do.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/insi.net\/insi-articles\/it-support-plan\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Support Plan: Top Atlanta MSP explains how to bring your IT in-house\" \/>\n<meta property=\"og:description\" content=\"Do you have an IT support plan? 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For the reasons above, it is best to ease into building your IT department by partnering with an MSP who supports your goals, can train your employees, and can fill in the gaps.<\/p>\n
Doing The IT Support Plan On Your Own<\/strong><\/h2>\nYou can execute an IT Support Plan on your own! It doesn\u2019t need to be anything fancy; it just needs clear and complete. A good IT support plan should support the vision and strategy of the business, be simple, specific to your company and culture, high level, and cover no more than five years. This method would allow you to adjust the plan for unexpected changes.\u00a0<\/p>\n
There are many IT plan templates available, and one that is just right for you.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/insi.net\/wp-content\/uploads\/2021\/02\/IT-Support-Plan.jpg” alt=”IT Support Plan Questions” title_text=”IT Support Plan Questions” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
<\/strong><\/h2>\n<\/strong><\/h2>\n<\/strong><\/h2>\nHiring a Company To Do Your IT Support Plan<\/strong><\/h2>\nYou can also hire a consulting company to do the strategic IT support plan if you don\u2019t have enough knowledge or expertise to do it yourself. They will likely map out a very comprehensive plan that includes details similar to those found in Nigel Fenwick\u2019s, a successful Forester Analyst, outline below.<\/p>\n
Nigel has an impressive published paper in Forester Research entitled \u201cBusiness Technology Strategy Template\u201d,<\/a> which is a promising IT Support Plan outline. In short, it includes:<\/p>\n\n- Executive Summary<\/strong> \u2013 business vision, mission, and values, business goals, assumptions<\/li>\n
- A Core Structure<\/strong>\u00a0 \u2013 tailored to your business based on the set of common elements of business technology strategies:\n
\n- Major market drivers and economic\/market trends with expected business impacts on people and demographic trends with expected business impact<\/li>\n<\/ul>\n<\/li>\n
- Business and Market Trends<\/strong> \u2013 with expected business impact, geopolitical trends with expected business impact, emerging technology trends with expected business impact, PEST analysis (political, economic, social, and technological)<\/li>\n
- SWOT (strengths, weaknesses, opportunities, and threats) Analysis<\/b> \u2013 organizational and external environment and competition<\/li>\n
- Business Capabilities<\/strong> (high-level capability map) \u2013 Identify strategic capabilities, business strategy, changes in business capabilities, and assumptions.<\/li>\n
- Investments in People, Process, and Technology<\/strong> \u2013 Create a business technology roadmap with scenario plans and impact strategies for different scenarios.<\/li>\n<\/ul>\n
The most important thing is to gain approval from all the executive management to use this as a guideline for the future. Again, this will speed up the time for approval at each step.<\/p>\n
Type of Engineer and Cost<\/strong><\/h2>\nAfter completing your IT support plan, you will know which support level(s) you want to bring in-house. For example, do you want someone more strategic who can learn your company’s inner workings? Or do you want someone who can map a strategic direction and provide a vision to meet your goals?\u00a0\u00a0<\/p>\n
Timing and transition<\/strong><\/h2>\nEngineers need someone to bounce ideas, escalate issues, handle the overload, help with projects,\u00a0 or serve as a backup to avoid wasting time. They also need access to robust technology tools such as ticketing systems, monitoring tools, asset tracking, etc. However, many small internal IT departments fear an outside team will compete with them for authority, overlap their responsibilities, finger-point, or create more issues than they resolve.<\/p>\n
INSI is Here to Help During Your Transition!<\/strong><\/h2>\nInnovative Network Systems, Inc. (INSI) Customized IT programs were specifically designed to fill in the IT gaps for small IT departments. We set up a complete separation of responsibilities to ensure the engineers are getting the support they need and when they need it.\u00a0<\/p>\n
At INSI, we support your goals to bring your IT in-house. For example, we have several services designed explicitly for Internal IT Departments<\/a>. Services range from engineer access to our robust tools (ticketing system, monitoring tools, asset tracking, etc.) up to engineering resources (helpdesk, escalation, CIO level planning, etc.).\u00a0<\/p>\nWherever you are in your IT Plan, we have the tools and resources to help move you toward your goals.\u00a0 Don’t hesitate to contact us if you plan to slowly transition to your own internal IT department or if your current team needs help. We are here to help.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/insi.net\/connect-with-insi\/” button_text=”Connect with INSI” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
About INSI: The Best MSP in Atlanta!<\/h3>\n
Innovative Network Systems, Inc. has a unique approach to integrating IT support<\/a> and cybersecurity<\/a>. Our month-to-month programs range from basic support to proactive support, managed support, and customized support. Each program is tailored to the client’s needs and internal IT strengths.\u00a0\u00a0<\/p>\nFor more information about cybersecurity dangers and the preventative measures for your company, connect with the top MSP in Atlanta; Contact INSI: 770-387-2424, option 2 or click the link below. In addition, we offer 16 different cybersecurity programs<\/a>\u00a0to protect you and your data.<\/p>\nAbout the Author<\/h3>\n
Deborah Frazier<\/a>\u00a0is the author of\u00a0IT Outsourcing Secrets \u2013 A Small Business Guide to Compare IT Support Companies.<\/em><\/strong> With nearly 20 years of experience consulting small and medium-sized businesses on their IT support needs, she brings a wealth of knowledge to INSI as Head of Marketing and Sales. If you like this article and want to get notified when a new article is posted, click here<\/a>.<\/p>\nTo make an appointment for more information about INSI and our Marietta and Atlanta metro IT Support services, click here<\/a>.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
What is an IT Support Plan? An IT Support Plan is performed when a company plans to bring IT in-house. As your company reaches its goals, you will likely want to build your own internal IT department. An IT Support Plan will help you define the IT levels you need to hire, who they report […]<\/p>\n","protected":false},"author":3,"featured_media":57250,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"
IT Plan and Bringing IT In-House<\/strong><\/p>\nAt this point, we have covered the importance of aligning your IT Strategy with your Business Plan and When the Right Time is to Bring Your IT In-house.\u00a0 Now it is time to cover the IT Plan.\u00a0 Subsequently, an IT Plan is a strategic exercise to determine the steps, resources, and technology investments required to meet your business goals.\u00a0 Similar to the IT Strategy, this too needs to be planned by your steering committee.\u00a0 But when is an IT Plan appropriate for your organization?\nWhen To Do An IT Plan<\/strong><\/h2>\nAn IT Plan is important when your company has a plan for growth and intends to bring IT in-house.\u00a0 Accordingly, an IT Plan speeds up the time for approval as each phase is rolled out.\u00a0 However, it is not enough to go out and hire in hopes the IT person will be able to do the job. Rather, you need a plan.\n\nAs your company reaches each goal, you will likely reach a point where you will want to build out your own internal IT resources.\u00a0 For example, you may want to start with a strategic CIO to execute your technology initiatives.\u00a0 Or instead, you might want dedicated onsite support to be at the beck and call of your end-users.\u00a0 Whatever you decided to do, you probably don\u2019t want to take on a full IT department at once: primarily because it is extremely expensive to invest in all skill levels and technology tools at once.\u00a0 For this reason, it is best to ease into it and partner with an MSP who supports your goals.\nDoing The IT Plan On Your Own<\/strong><\/h2>\nFortunately, you can execute an IT Plan on your own! It doesn\u2019t need to be anything fancy; it just needs to be clear and complete. Subsequently, a good IT plan should support the vision and strategy of the business. In fact, it should be simple, specific to your company and culture, and should cover no more than five years.\u00a0 Most importantly, it should be at a high level.\u00a0 Clearly this would allow you to adjust the plan for unexpected changes.\u00a0 Additionally, there are many IT plan templates available, and there is one that is just right for you; you just need to research to find it.\n\n\nHiring a Company To Do Your IT Plan<\/strong><\/h2>\nYou can also hire a consulting company to do the strategic IT plan if you feel you don\u2019t have enough knowledge or expertise to do it yourself. They will likely map out a very comprehensive plan that includes details similar to those found in Nigel Fenwick\u2019s outline below.\n\nNigel Fenwick, a Forester Analyst, has extensive experience helping companies drive transformation growth with emerging technologies.\u00a0 Nigel has an impressive published paper in Forester Research entitled \u201cBusiness Technology Strategy Template\u201d,<\/a> which serves as a good IT Plan outline.\u00a0 It short, it includes:\n\n \t- Executive Summary<\/strong> \u2013 business vision, mission, and values, business goals and assumptions<\/li>\n \t
- A Core Structure<\/strong>\u00a0 \u2013 tailored to your business based on the set of common elements of business technology strategies:\n
\n \t- Major market drivers and economic\/market trends with expected business impacts on people and demographic trends with expected business impact<\/li>\n<\/ul>\n<\/li>\n \t
- Business and Market Trends<\/strong> \u2013 with expected business impact, geopolitical trends with expected business impact, emerging technology trends with expected business impact, PEST analysis (political, economic, social, and technological)<\/li>\n \t
- SWOT (strengths, weaknesses, opportunities, and threats) Analysis<\/b> \u2013 organizational and external environment and competition<\/li>\n \t
- Business Capabilities<\/strong> (high-level capability map) \u2013 Identified strategic capabilities with an assessment of each, business strategy to achieve goals, changes in business capabilities, and assumptions.<\/li>\n \t
- Investments in People, Process, and Technology<\/strong> \u2013 business technology road-map; scenario plans, impact on strategies for different scenarios.<\/li>\n<\/ul>\nThe most important thing is to have an agreement from all the executive management to use this as a guideline for the future. Again, this will speed up the time for approval each step of the way.\n
Type of Engineer and Cost<\/strong><\/h2>\nAfter you have done your IT plan, you will know which level(s) of support you want to bring in-house. For example, do you want someone more strategic that can learn the inner workings of your company? Or do you want someone who can map out a strategic direction and provide a vision to meet your goals?\u00a0 Below is a high-level chart with information on each type of resource:\n\n\n\n* Note \u2013 It is important to hire someone with experience if they will have little technical oversight.\nTiming and transition<\/strong><\/h2>\nAs you recall, it is expensive to take on a full IT department all at once, hence the need for a transition plan.\u00a0 This means your internal IT resource will need the support of other engineers and technology tools.\u00a0 For instance, they must have others to bounce ideas off of, to escalate issues to, to handle the overload, help with projects, and to serve as a backup. Further, they must have the means to track the tickets and monitor the assets.\n\nClearly, I have known several highly talented engineers over the years.\u00a0 However, none of them knew everything there is to know about IT (be wary of those that claim they do!)\u00a0 As an example, some of the most talented network engineers I know struggle with desktop issues because it has been years since they touched it.\u00a0 In addition, they absolutely hate entry-level work because they feel it is beneath them, yet in reality, it is!\u00a0 You do not want to pay senior level engineers to do entry-level work; it is not economically feasible.\n\nTherefore, a great resource during transition is an MSP who supports your goals to bring IT in-house.\nINSI is Here to Help During Your Transition!<\/strong><\/h2>\nAt INSI, we support your goals to bring your IT in-house.\u00a0 As an example, we have several services specifically designed for Internal IT Departments.\u00a0 This ranges from engineering access to our robust tools (ticketing system, monitoring tools, asset tracking, etc.), all the way up to engineering resources (helpdesk, escalation, CIO level planning, etc.).\u00a0 Wherever you are in your IT Plan, we have the tools and resources to help move you toward your goals.\u00a0 Please contact us today if you are planning to slowly transition to your own internal IT department, or if your current team needs help.\u00a0 We are here to help.\nDo You Want To Learn More About IT Plans?<\/strong><\/h2>\nIf you would like to know more about this topic and how it affects you, visit Amazon\u00a0or\u00a0Barnes & Noble\u00a0for a copy of the book\u00a0IT Outsourcing Secrets \u2013 A Small Business Guide to Comparing IT Support Companies.<\/em><\/strong>","_et_gb_content_width":"","footnotes":""},"categories":[18,48],"tags":[29,36,47,38,31,49,60,50,51,39,40,41,42,52,20,53,43,21,24,25,56,44,54,55],"yoast_head":"\nIT Support Plan: Top Atlanta MSP explains how to bring your IT in-house<\/title>\n<meta name=\"description\" content=\"Do you have an IT support plan? 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<\/strong><\/h2>\n<\/strong><\/h2>\nHiring a Company To Do Your IT Support Plan<\/strong><\/h2>\nYou can also hire a consulting company to do the strategic IT support plan if you don\u2019t have enough knowledge or expertise to do it yourself. They will likely map out a very comprehensive plan that includes details similar to those found in Nigel Fenwick\u2019s, a successful Forester Analyst, outline below.<\/p>\n
Nigel has an impressive published paper in Forester Research entitled \u201cBusiness Technology Strategy Template\u201d,<\/a> which is a promising IT Support Plan outline. In short, it includes:<\/p>\n\n- Executive Summary<\/strong> \u2013 business vision, mission, and values, business goals, assumptions<\/li>\n
- A Core Structure<\/strong>\u00a0 \u2013 tailored to your business based on the set of common elements of business technology strategies:\n
\n- Major market drivers and economic\/market trends with expected business impacts on people and demographic trends with expected business impact<\/li>\n<\/ul>\n<\/li>\n
- Business and Market Trends<\/strong> \u2013 with expected business impact, geopolitical trends with expected business impact, emerging technology trends with expected business impact, PEST analysis (political, economic, social, and technological)<\/li>\n
- SWOT (strengths, weaknesses, opportunities, and threats) Analysis<\/b> \u2013 organizational and external environment and competition<\/li>\n
- Business Capabilities<\/strong> (high-level capability map) \u2013 Identify strategic capabilities, business strategy, changes in business capabilities, and assumptions.<\/li>\n
- Investments in People, Process, and Technology<\/strong> \u2013 Create a business technology roadmap with scenario plans and impact strategies for different scenarios.<\/li>\n<\/ul>\n
The most important thing is to gain approval from all the executive management to use this as a guideline for the future. Again, this will speed up the time for approval at each step.<\/p>\n
Type of Engineer and Cost<\/strong><\/h2>\nAfter completing your IT support plan, you will know which support level(s) you want to bring in-house. For example, do you want someone more strategic who can learn your company’s inner workings? Or do you want someone who can map a strategic direction and provide a vision to meet your goals?\u00a0\u00a0<\/p>\n
Timing and transition<\/strong><\/h2>\nEngineers need someone to bounce ideas, escalate issues, handle the overload, help with projects,\u00a0 or serve as a backup to avoid wasting time. They also need access to robust technology tools such as ticketing systems, monitoring tools, asset tracking, etc. However, many small internal IT departments fear an outside team will compete with them for authority, overlap their responsibilities, finger-point, or create more issues than they resolve.<\/p>\n
INSI is Here to Help During Your Transition!<\/strong><\/h2>\nInnovative Network Systems, Inc. (INSI) Customized IT programs were specifically designed to fill in the IT gaps for small IT departments. We set up a complete separation of responsibilities to ensure the engineers are getting the support they need and when they need it.\u00a0<\/p>\n
At INSI, we support your goals to bring your IT in-house. For example, we have several services designed explicitly for Internal IT Departments<\/a>. Services range from engineer access to our robust tools (ticketing system, monitoring tools, asset tracking, etc.) up to engineering resources (helpdesk, escalation, CIO level planning, etc.).\u00a0<\/p>\nWherever you are in your IT Plan, we have the tools and resources to help move you toward your goals.\u00a0 Don’t hesitate to contact us if you plan to slowly transition to your own internal IT department or if your current team needs help. We are here to help.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/insi.net\/connect-with-insi\/” button_text=”Connect with INSI” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
About INSI: The Best MSP in Atlanta!<\/h3>\n
Innovative Network Systems, Inc. has a unique approach to integrating IT support<\/a> and cybersecurity<\/a>. Our month-to-month programs range from basic support to proactive support, managed support, and customized support. Each program is tailored to the client’s needs and internal IT strengths.\u00a0\u00a0<\/p>\nFor more information about cybersecurity dangers and the preventative measures for your company, connect with the top MSP in Atlanta; Contact INSI: 770-387-2424, option 2 or click the link below. In addition, we offer 16 different cybersecurity programs<\/a>\u00a0to protect you and your data.<\/p>\nAbout the Author<\/h3>\n
Deborah Frazier<\/a>\u00a0is the author of\u00a0IT Outsourcing Secrets \u2013 A Small Business Guide to Compare IT Support Companies.<\/em><\/strong> With nearly 20 years of experience consulting small and medium-sized businesses on their IT support needs, she brings a wealth of knowledge to INSI as Head of Marketing and Sales. If you like this article and want to get notified when a new article is posted, click here<\/a>.<\/p>\nTo make an appointment for more information about INSI and our Marietta and Atlanta metro IT Support services, click here<\/a>.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
What is an IT Support Plan? An IT Support Plan is performed when a company plans to bring IT in-house. As your company reaches its goals, you will likely want to build your own internal IT department. An IT Support Plan will help you define the IT levels you need to hire, who they report […]<\/p>\n","protected":false},"author":3,"featured_media":57250,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"
IT Plan and Bringing IT In-House<\/strong><\/p>\nAt this point, we have covered the importance of aligning your IT Strategy with your Business Plan and When the Right Time is to Bring Your IT In-house.\u00a0 Now it is time to cover the IT Plan.\u00a0 Subsequently, an IT Plan is a strategic exercise to determine the steps, resources, and technology investments required to meet your business goals.\u00a0 Similar to the IT Strategy, this too needs to be planned by your steering committee.\u00a0 But when is an IT Plan appropriate for your organization?\nWhen To Do An IT Plan<\/strong><\/h2>\nAn IT Plan is important when your company has a plan for growth and intends to bring IT in-house.\u00a0 Accordingly, an IT Plan speeds up the time for approval as each phase is rolled out.\u00a0 However, it is not enough to go out and hire in hopes the IT person will be able to do the job. Rather, you need a plan.\n\nAs your company reaches each goal, you will likely reach a point where you will want to build out your own internal IT resources.\u00a0 For example, you may want to start with a strategic CIO to execute your technology initiatives.\u00a0 Or instead, you might want dedicated onsite support to be at the beck and call of your end-users.\u00a0 Whatever you decided to do, you probably don\u2019t want to take on a full IT department at once: primarily because it is extremely expensive to invest in all skill levels and technology tools at once.\u00a0 For this reason, it is best to ease into it and partner with an MSP who supports your goals.\nDoing The IT Plan On Your Own<\/strong><\/h2>\nFortunately, you can execute an IT Plan on your own! It doesn\u2019t need to be anything fancy; it just needs to be clear and complete. Subsequently, a good IT plan should support the vision and strategy of the business. In fact, it should be simple, specific to your company and culture, and should cover no more than five years.\u00a0 Most importantly, it should be at a high level.\u00a0 Clearly this would allow you to adjust the plan for unexpected changes.\u00a0 Additionally, there are many IT plan templates available, and there is one that is just right for you; you just need to research to find it.\n\n\nHiring a Company To Do Your IT Plan<\/strong><\/h2>\nYou can also hire a consulting company to do the strategic IT plan if you feel you don\u2019t have enough knowledge or expertise to do it yourself. They will likely map out a very comprehensive plan that includes details similar to those found in Nigel Fenwick\u2019s outline below.\n\nNigel Fenwick, a Forester Analyst, has extensive experience helping companies drive transformation growth with emerging technologies.\u00a0 Nigel has an impressive published paper in Forester Research entitled \u201cBusiness Technology Strategy Template\u201d,<\/a> which serves as a good IT Plan outline.\u00a0 It short, it includes:\n\n \t- Executive Summary<\/strong> \u2013 business vision, mission, and values, business goals and assumptions<\/li>\n \t
- A Core Structure<\/strong>\u00a0 \u2013 tailored to your business based on the set of common elements of business technology strategies:\n
\n \t- Major market drivers and economic\/market trends with expected business impacts on people and demographic trends with expected business impact<\/li>\n<\/ul>\n<\/li>\n \t
- Business and Market Trends<\/strong> \u2013 with expected business impact, geopolitical trends with expected business impact, emerging technology trends with expected business impact, PEST analysis (political, economic, social, and technological)<\/li>\n \t
- SWOT (strengths, weaknesses, opportunities, and threats) Analysis<\/b> \u2013 organizational and external environment and competition<\/li>\n \t
- Business Capabilities<\/strong> (high-level capability map) \u2013 Identified strategic capabilities with an assessment of each, business strategy to achieve goals, changes in business capabilities, and assumptions.<\/li>\n \t
- Investments in People, Process, and Technology<\/strong> \u2013 business technology road-map; scenario plans, impact on strategies for different scenarios.<\/li>\n<\/ul>\nThe most important thing is to have an agreement from all the executive management to use this as a guideline for the future. Again, this will speed up the time for approval each step of the way.\n
Type of Engineer and Cost<\/strong><\/h2>\nAfter you have done your IT plan, you will know which level(s) of support you want to bring in-house. For example, do you want someone more strategic that can learn the inner workings of your company? Or do you want someone who can map out a strategic direction and provide a vision to meet your goals?\u00a0 Below is a high-level chart with information on each type of resource:\n\n\n\n* Note \u2013 It is important to hire someone with experience if they will have little technical oversight.\nTiming and transition<\/strong><\/h2>\nAs you recall, it is expensive to take on a full IT department all at once, hence the need for a transition plan.\u00a0 This means your internal IT resource will need the support of other engineers and technology tools.\u00a0 For instance, they must have others to bounce ideas off of, to escalate issues to, to handle the overload, help with projects, and to serve as a backup. Further, they must have the means to track the tickets and monitor the assets.\n\nClearly, I have known several highly talented engineers over the years.\u00a0 However, none of them knew everything there is to know about IT (be wary of those that claim they do!)\u00a0 As an example, some of the most talented network engineers I know struggle with desktop issues because it has been years since they touched it.\u00a0 In addition, they absolutely hate entry-level work because they feel it is beneath them, yet in reality, it is!\u00a0 You do not want to pay senior level engineers to do entry-level work; it is not economically feasible.\n\nTherefore, a great resource during transition is an MSP who supports your goals to bring IT in-house.\nINSI is Here to Help During Your Transition!<\/strong><\/h2>\nAt INSI, we support your goals to bring your IT in-house.\u00a0 As an example, we have several services specifically designed for Internal IT Departments.\u00a0 This ranges from engineering access to our robust tools (ticketing system, monitoring tools, asset tracking, etc.), all the way up to engineering resources (helpdesk, escalation, CIO level planning, etc.).\u00a0 Wherever you are in your IT Plan, we have the tools and resources to help move you toward your goals.\u00a0 Please contact us today if you are planning to slowly transition to your own internal IT department, or if your current team needs help.\u00a0 We are here to help.\nDo You Want To Learn More About IT Plans?<\/strong><\/h2>\nIf you would like to know more about this topic and how it affects you, visit Amazon\u00a0or\u00a0Barnes & Noble\u00a0for a copy of the book\u00a0IT Outsourcing Secrets \u2013 A Small Business Guide to Comparing IT Support Companies.<\/em><\/strong>","_et_gb_content_width":"","footnotes":""},"categories":[18,48],"tags":[29,36,47,38,31,49,60,50,51,39,40,41,42,52,20,53,43,21,24,25,56,44,54,55],"yoast_head":"\nIT Support Plan: Top Atlanta MSP explains how to bring your IT in-house<\/title>\n<meta name=\"description\" content=\"Do you have an IT support plan? 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Hiring a Company To Do Your IT Support Plan<\/strong><\/h2>\nYou can also hire a consulting company to do the strategic IT support plan if you don\u2019t have enough knowledge or expertise to do it yourself. They will likely map out a very comprehensive plan that includes details similar to those found in Nigel Fenwick\u2019s, a successful Forester Analyst, outline below.<\/p>\n
Nigel has an impressive published paper in Forester Research entitled \u201cBusiness Technology Strategy Template\u201d,<\/a> which is a promising IT Support Plan outline. In short, it includes:<\/p>\n\n- Executive Summary<\/strong> \u2013 business vision, mission, and values, business goals, assumptions<\/li>\n
- A Core Structure<\/strong>\u00a0 \u2013 tailored to your business based on the set of common elements of business technology strategies:\n
\n- Major market drivers and economic\/market trends with expected business impacts on people and demographic trends with expected business impact<\/li>\n<\/ul>\n<\/li>\n
- Business and Market Trends<\/strong> \u2013 with expected business impact, geopolitical trends with expected business impact, emerging technology trends with expected business impact, PEST analysis (political, economic, social, and technological)<\/li>\n
- SWOT (strengths, weaknesses, opportunities, and threats) Analysis<\/b> \u2013 organizational and external environment and competition<\/li>\n
- Business Capabilities<\/strong> (high-level capability map) \u2013 Identify strategic capabilities, business strategy, changes in business capabilities, and assumptions.<\/li>\n
- Investments in People, Process, and Technology<\/strong> \u2013 Create a business technology roadmap with scenario plans and impact strategies for different scenarios.<\/li>\n<\/ul>\n
The most important thing is to gain approval from all the executive management to use this as a guideline for the future. Again, this will speed up the time for approval at each step.<\/p>\n
Type of Engineer and Cost<\/strong><\/h2>\nAfter completing your IT support plan, you will know which support level(s) you want to bring in-house. For example, do you want someone more strategic who can learn your company’s inner workings? Or do you want someone who can map a strategic direction and provide a vision to meet your goals?\u00a0\u00a0<\/p>\n
Timing and transition<\/strong><\/h2>\nEngineers need someone to bounce ideas, escalate issues, handle the overload, help with projects,\u00a0 or serve as a backup to avoid wasting time. They also need access to robust technology tools such as ticketing systems, monitoring tools, asset tracking, etc. However, many small internal IT departments fear an outside team will compete with them for authority, overlap their responsibilities, finger-point, or create more issues than they resolve.<\/p>\n
INSI is Here to Help During Your Transition!<\/strong><\/h2>\nInnovative Network Systems, Inc. (INSI) Customized IT programs were specifically designed to fill in the IT gaps for small IT departments. We set up a complete separation of responsibilities to ensure the engineers are getting the support they need and when they need it.\u00a0<\/p>\n
At INSI, we support your goals to bring your IT in-house. For example, we have several services designed explicitly for Internal IT Departments<\/a>. Services range from engineer access to our robust tools (ticketing system, monitoring tools, asset tracking, etc.) up to engineering resources (helpdesk, escalation, CIO level planning, etc.).\u00a0<\/p>\nWherever you are in your IT Plan, we have the tools and resources to help move you toward your goals.\u00a0 Don’t hesitate to contact us if you plan to slowly transition to your own internal IT department or if your current team needs help. We are here to help.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/insi.net\/connect-with-insi\/” button_text=”Connect with INSI” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
About INSI: The Best MSP in Atlanta!<\/h3>\n
Innovative Network Systems, Inc. has a unique approach to integrating IT support<\/a> and cybersecurity<\/a>. Our month-to-month programs range from basic support to proactive support, managed support, and customized support. Each program is tailored to the client’s needs and internal IT strengths.\u00a0\u00a0<\/p>\nFor more information about cybersecurity dangers and the preventative measures for your company, connect with the top MSP in Atlanta; Contact INSI: 770-387-2424, option 2 or click the link below. In addition, we offer 16 different cybersecurity programs<\/a>\u00a0to protect you and your data.<\/p>\nAbout the Author<\/h3>\n
Deborah Frazier<\/a>\u00a0is the author of\u00a0IT Outsourcing Secrets \u2013 A Small Business Guide to Compare IT Support Companies.<\/em><\/strong> With nearly 20 years of experience consulting small and medium-sized businesses on their IT support needs, she brings a wealth of knowledge to INSI as Head of Marketing and Sales. If you like this article and want to get notified when a new article is posted, click here<\/a>.<\/p>\nTo make an appointment for more information about INSI and our Marietta and Atlanta metro IT Support services, click here<\/a>.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
What is an IT Support Plan? An IT Support Plan is performed when a company plans to bring IT in-house. As your company reaches its goals, you will likely want to build your own internal IT department. An IT Support Plan will help you define the IT levels you need to hire, who they report […]<\/p>\n","protected":false},"author":3,"featured_media":57250,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"
IT Plan and Bringing IT In-House<\/strong><\/p>\nAt this point, we have covered the importance of aligning your IT Strategy with your Business Plan and When the Right Time is to Bring Your IT In-house.\u00a0 Now it is time to cover the IT Plan.\u00a0 Subsequently, an IT Plan is a strategic exercise to determine the steps, resources, and technology investments required to meet your business goals.\u00a0 Similar to the IT Strategy, this too needs to be planned by your steering committee.\u00a0 But when is an IT Plan appropriate for your organization?\nWhen To Do An IT Plan<\/strong><\/h2>\nAn IT Plan is important when your company has a plan for growth and intends to bring IT in-house.\u00a0 Accordingly, an IT Plan speeds up the time for approval as each phase is rolled out.\u00a0 However, it is not enough to go out and hire in hopes the IT person will be able to do the job. Rather, you need a plan.\n\nAs your company reaches each goal, you will likely reach a point where you will want to build out your own internal IT resources.\u00a0 For example, you may want to start with a strategic CIO to execute your technology initiatives.\u00a0 Or instead, you might want dedicated onsite support to be at the beck and call of your end-users.\u00a0 Whatever you decided to do, you probably don\u2019t want to take on a full IT department at once: primarily because it is extremely expensive to invest in all skill levels and technology tools at once.\u00a0 For this reason, it is best to ease into it and partner with an MSP who supports your goals.\nDoing The IT Plan On Your Own<\/strong><\/h2>\nFortunately, you can execute an IT Plan on your own! It doesn\u2019t need to be anything fancy; it just needs to be clear and complete. Subsequently, a good IT plan should support the vision and strategy of the business. In fact, it should be simple, specific to your company and culture, and should cover no more than five years.\u00a0 Most importantly, it should be at a high level.\u00a0 Clearly this would allow you to adjust the plan for unexpected changes.\u00a0 Additionally, there are many IT plan templates available, and there is one that is just right for you; you just need to research to find it.\n\n\nHiring a Company To Do Your IT Plan<\/strong><\/h2>\nYou can also hire a consulting company to do the strategic IT plan if you feel you don\u2019t have enough knowledge or expertise to do it yourself. They will likely map out a very comprehensive plan that includes details similar to those found in Nigel Fenwick\u2019s outline below.\n\nNigel Fenwick, a Forester Analyst, has extensive experience helping companies drive transformation growth with emerging technologies.\u00a0 Nigel has an impressive published paper in Forester Research entitled \u201cBusiness Technology Strategy Template\u201d,<\/a> which serves as a good IT Plan outline.\u00a0 It short, it includes:\n\n \t- Executive Summary<\/strong> \u2013 business vision, mission, and values, business goals and assumptions<\/li>\n \t
- A Core Structure<\/strong>\u00a0 \u2013 tailored to your business based on the set of common elements of business technology strategies:\n
\n \t- Major market drivers and economic\/market trends with expected business impacts on people and demographic trends with expected business impact<\/li>\n<\/ul>\n<\/li>\n \t
- Business and Market Trends<\/strong> \u2013 with expected business impact, geopolitical trends with expected business impact, emerging technology trends with expected business impact, PEST analysis (political, economic, social, and technological)<\/li>\n \t
- SWOT (strengths, weaknesses, opportunities, and threats) Analysis<\/b> \u2013 organizational and external environment and competition<\/li>\n \t
- Business Capabilities<\/strong> (high-level capability map) \u2013 Identified strategic capabilities with an assessment of each, business strategy to achieve goals, changes in business capabilities, and assumptions.<\/li>\n \t
- Investments in People, Process, and Technology<\/strong> \u2013 business technology road-map; scenario plans, impact on strategies for different scenarios.<\/li>\n<\/ul>\nThe most important thing is to have an agreement from all the executive management to use this as a guideline for the future. Again, this will speed up the time for approval each step of the way.\n
Type of Engineer and Cost<\/strong><\/h2>\nAfter you have done your IT plan, you will know which level(s) of support you want to bring in-house. For example, do you want someone more strategic that can learn the inner workings of your company? Or do you want someone who can map out a strategic direction and provide a vision to meet your goals?\u00a0 Below is a high-level chart with information on each type of resource:\n\n\n\n* Note \u2013 It is important to hire someone with experience if they will have little technical oversight.\nTiming and transition<\/strong><\/h2>\nAs you recall, it is expensive to take on a full IT department all at once, hence the need for a transition plan.\u00a0 This means your internal IT resource will need the support of other engineers and technology tools.\u00a0 For instance, they must have others to bounce ideas off of, to escalate issues to, to handle the overload, help with projects, and to serve as a backup. Further, they must have the means to track the tickets and monitor the assets.\n\nClearly, I have known several highly talented engineers over the years.\u00a0 However, none of them knew everything there is to know about IT (be wary of those that claim they do!)\u00a0 As an example, some of the most talented network engineers I know struggle with desktop issues because it has been years since they touched it.\u00a0 In addition, they absolutely hate entry-level work because they feel it is beneath them, yet in reality, it is!\u00a0 You do not want to pay senior level engineers to do entry-level work; it is not economically feasible.\n\nTherefore, a great resource during transition is an MSP who supports your goals to bring IT in-house.\nINSI is Here to Help During Your Transition!<\/strong><\/h2>\nAt INSI, we support your goals to bring your IT in-house.\u00a0 As an example, we have several services specifically designed for Internal IT Departments.\u00a0 This ranges from engineering access to our robust tools (ticketing system, monitoring tools, asset tracking, etc.), all the way up to engineering resources (helpdesk, escalation, CIO level planning, etc.).\u00a0 Wherever you are in your IT Plan, we have the tools and resources to help move you toward your goals.\u00a0 Please contact us today if you are planning to slowly transition to your own internal IT department, or if your current team needs help.\u00a0 We are here to help.\nDo You Want To Learn More About IT Plans?<\/strong><\/h2>\nIf you would like to know more about this topic and how it affects you, visit Amazon\u00a0or\u00a0Barnes & Noble\u00a0for a copy of the book\u00a0IT Outsourcing Secrets \u2013 A Small Business Guide to Comparing IT Support Companies.<\/em><\/strong>","_et_gb_content_width":"","footnotes":""},"categories":[18,48],"tags":[29,36,47,38,31,49,60,50,51,39,40,41,42,52,20,53,43,21,24,25,56,44,54,55],"yoast_head":"\nIT Support Plan: Top Atlanta MSP explains how to bring your IT in-house<\/title>\n<meta name=\"description\" content=\"Do you have an IT support plan? 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- \n
- Executive Summary<\/strong> \u2013 business vision, mission, and values, business goals, assumptions<\/li>\n
- A Core Structure<\/strong>\u00a0 \u2013 tailored to your business based on the set of common elements of business technology strategies:\n
- \n
- Major market drivers and economic\/market trends with expected business impacts on people and demographic trends with expected business impact<\/li>\n<\/ul>\n<\/li>\n
- Business and Market Trends<\/strong> \u2013 with expected business impact, geopolitical trends with expected business impact, emerging technology trends with expected business impact, PEST analysis (political, economic, social, and technological)<\/li>\n
- SWOT (strengths, weaknesses, opportunities, and threats) Analysis<\/b> \u2013 organizational and external environment and competition<\/li>\n
- Business Capabilities<\/strong> (high-level capability map) \u2013 Identify strategic capabilities, business strategy, changes in business capabilities, and assumptions.<\/li>\n
- Investments in People, Process, and Technology<\/strong> \u2013 Create a business technology roadmap with scenario plans and impact strategies for different scenarios.<\/li>\n<\/ul>\n
The most important thing is to gain approval from all the executive management to use this as a guideline for the future. Again, this will speed up the time for approval at each step.<\/p>\n
Type of Engineer and Cost<\/strong><\/h2>\n
After completing your IT support plan, you will know which support level(s) you want to bring in-house. For example, do you want someone more strategic who can learn your company’s inner workings? Or do you want someone who can map a strategic direction and provide a vision to meet your goals?\u00a0\u00a0<\/p>\n
Timing and transition<\/strong><\/h2>\n
Engineers need someone to bounce ideas, escalate issues, handle the overload, help with projects,\u00a0 or serve as a backup to avoid wasting time. They also need access to robust technology tools such as ticketing systems, monitoring tools, asset tracking, etc. However, many small internal IT departments fear an outside team will compete with them for authority, overlap their responsibilities, finger-point, or create more issues than they resolve.<\/p>\n
INSI is Here to Help During Your Transition!<\/strong><\/h2>\n
Innovative Network Systems, Inc. (INSI) Customized IT programs were specifically designed to fill in the IT gaps for small IT departments. We set up a complete separation of responsibilities to ensure the engineers are getting the support they need and when they need it.\u00a0<\/p>\n
At INSI, we support your goals to bring your IT in-house. For example, we have several services designed explicitly for Internal IT Departments<\/a>. Services range from engineer access to our robust tools (ticketing system, monitoring tools, asset tracking, etc.) up to engineering resources (helpdesk, escalation, CIO level planning, etc.).\u00a0<\/p>\n
Wherever you are in your IT Plan, we have the tools and resources to help move you toward your goals.\u00a0 Don’t hesitate to contact us if you plan to slowly transition to your own internal IT department or if your current team needs help. We are here to help.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/insi.net\/connect-with-insi\/” button_text=”Connect with INSI” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
About INSI: The Best MSP in Atlanta!<\/h3>\n
Innovative Network Systems, Inc. has a unique approach to integrating IT support<\/a> and cybersecurity<\/a>. Our month-to-month programs range from basic support to proactive support, managed support, and customized support. Each program is tailored to the client’s needs and internal IT strengths.\u00a0\u00a0<\/p>\n
For more information about cybersecurity dangers and the preventative measures for your company, connect with the top MSP in Atlanta; Contact INSI: 770-387-2424, option 2 or click the link below. In addition, we offer 16 different cybersecurity programs<\/a>\u00a0to protect you and your data.<\/p>\n
About the Author<\/h3>\n
Deborah Frazier<\/a>\u00a0is the author of\u00a0IT Outsourcing Secrets \u2013 A Small Business Guide to Compare IT Support Companies.<\/em><\/strong> With nearly 20 years of experience consulting small and medium-sized businesses on their IT support needs, she brings a wealth of knowledge to INSI as Head of Marketing and Sales. If you like this article and want to get notified when a new article is posted, click here<\/a>.<\/p>\n
To make an appointment for more information about INSI and our Marietta and Atlanta metro IT Support services, click here<\/a>.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
What is an IT Support Plan? An IT Support Plan is performed when a company plans to bring IT in-house. As your company reaches its goals, you will likely want to build your own internal IT department. An IT Support Plan will help you define the IT levels you need to hire, who they report […]<\/p>\n","protected":false},"author":3,"featured_media":57250,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"
IT Plan and Bringing IT In-House<\/strong><\/p>\nAt this point, we have covered the importance of aligning your IT Strategy with your Business Plan and When the Right Time is to Bring Your IT In-house.\u00a0 Now it is time to cover the IT Plan.\u00a0 Subsequently, an IT Plan is a strategic exercise to determine the steps, resources, and technology investments required to meet your business goals.\u00a0 Similar to the IT Strategy, this too needs to be planned by your steering committee.\u00a0 But when is an IT Plan appropriate for your organization?\n
When To Do An IT Plan<\/strong><\/h2>\nAn IT Plan is important when your company has a plan for growth and intends to bring IT in-house.\u00a0 Accordingly, an IT Plan speeds up the time for approval as each phase is rolled out.\u00a0 However, it is not enough to go out and hire in hopes the IT person will be able to do the job. Rather, you need a plan.\n\nAs your company reaches each goal, you will likely reach a point where you will want to build out your own internal IT resources.\u00a0 For example, you may want to start with a strategic CIO to execute your technology initiatives.\u00a0 Or instead, you might want dedicated onsite support to be at the beck and call of your end-users.\u00a0 Whatever you decided to do, you probably don\u2019t want to take on a full IT department at once: primarily because it is extremely expensive to invest in all skill levels and technology tools at once.\u00a0 For this reason, it is best to ease into it and partner with an MSP who supports your goals.\n
Doing The IT Plan On Your Own<\/strong><\/h2>\nFortunately, you can execute an IT Plan on your own! It doesn\u2019t need to be anything fancy; it just needs to be clear and complete. Subsequently, a good IT plan should support the vision and strategy of the business. In fact, it should be simple, specific to your company and culture, and should cover no more than five years.\u00a0 Most importantly, it should be at a high level.\u00a0 Clearly this would allow you to adjust the plan for unexpected changes.\u00a0 Additionally, there are many IT plan templates available, and there is one that is just right for you; you just need to research to find it.\n\n
\nHiring a Company To Do Your IT Plan<\/strong><\/h2>\nYou can also hire a consulting company to do the strategic IT plan if you feel you don\u2019t have enough knowledge or expertise to do it yourself. They will likely map out a very comprehensive plan that includes details similar to those found in Nigel Fenwick\u2019s outline below.\n\nNigel Fenwick, a Forester Analyst, has extensive experience helping companies drive transformation growth with emerging technologies.\u00a0 Nigel has an impressive published paper in Forester Research entitled \u201cBusiness Technology Strategy Template\u201d,<\/a> which serves as a good IT Plan outline.\u00a0 It short, it includes:\n
- \n \t
- Executive Summary<\/strong> \u2013 business vision, mission, and values, business goals and assumptions<\/li>\n \t
- A Core Structure<\/strong>\u00a0 \u2013 tailored to your business based on the set of common elements of business technology strategies:\n
- \n \t
- Major market drivers and economic\/market trends with expected business impacts on people and demographic trends with expected business impact<\/li>\n<\/ul>\n<\/li>\n \t
- Business and Market Trends<\/strong> \u2013 with expected business impact, geopolitical trends with expected business impact, emerging technology trends with expected business impact, PEST analysis (political, economic, social, and technological)<\/li>\n \t
- SWOT (strengths, weaknesses, opportunities, and threats) Analysis<\/b> \u2013 organizational and external environment and competition<\/li>\n \t
- Business Capabilities<\/strong> (high-level capability map) \u2013 Identified strategic capabilities with an assessment of each, business strategy to achieve goals, changes in business capabilities, and assumptions.<\/li>\n \t
- Investments in People, Process, and Technology<\/strong> \u2013 business technology road-map; scenario plans, impact on strategies for different scenarios.<\/li>\n<\/ul>\nThe most important thing is to have an agreement from all the executive management to use this as a guideline for the future. Again, this will speed up the time for approval each step of the way.\n
Type of Engineer and Cost<\/strong><\/h2>\nAfter you have done your IT plan, you will know which level(s) of support you want to bring in-house. For example, do you want someone more strategic that can learn the inner workings of your company? Or do you want someone who can map out a strategic direction and provide a vision to meet your goals?\u00a0 Below is a high-level chart with information on each type of resource:\n\n
\n\n* Note \u2013 It is important to hire someone with experience if they will have little technical oversight.\nTiming and transition<\/strong><\/h2>\nAs you recall, it is expensive to take on a full IT department all at once, hence the need for a transition plan.\u00a0 This means your internal IT resource will need the support of other engineers and technology tools.\u00a0 For instance, they must have others to bounce ideas off of, to escalate issues to, to handle the overload, help with projects, and to serve as a backup. Further, they must have the means to track the tickets and monitor the assets.\n\nClearly, I have known several highly talented engineers over the years.\u00a0 However, none of them knew everything there is to know about IT (be wary of those that claim they do!)\u00a0 As an example, some of the most talented network engineers I know struggle with desktop issues because it has been years since they touched it.\u00a0 In addition, they absolutely hate entry-level work because they feel it is beneath them, yet in reality, it is!\u00a0 You do not want to pay senior level engineers to do entry-level work; it is not economically feasible.\n\nTherefore, a great resource during transition is an MSP who supports your goals to bring IT in-house.\n
INSI is Here to Help During Your Transition!<\/strong><\/h2>\nAt INSI, we support your goals to bring your IT in-house.\u00a0 As an example, we have several services specifically designed for Internal IT Departments.\u00a0 This ranges from engineering access to our robust tools (ticketing system, monitoring tools, asset tracking, etc.), all the way up to engineering resources (helpdesk, escalation, CIO level planning, etc.).\u00a0 Wherever you are in your IT Plan, we have the tools and resources to help move you toward your goals.\u00a0 Please contact us today if you are planning to slowly transition to your own internal IT department, or if your current team needs help.\u00a0 We are here to help.\n
Do You Want To Learn More About IT Plans?<\/strong><\/h2>\nIf you would like to know more about this topic and how it affects you, visit Amazon\u00a0or\u00a0Barnes & Noble\u00a0for a copy of the book\u00a0IT Outsourcing Secrets \u2013 A Small Business Guide to Comparing IT Support Companies.<\/em><\/strong>","_et_gb_content_width":"","footnotes":""},"categories":[18,48],"tags":[29,36,47,38,31,49,60,50,51,39,40,41,42,52,20,53,43,21,24,25,56,44,54,55],"yoast_head":"\n
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- A Core Structure<\/strong>\u00a0 \u2013 tailored to your business based on the set of common elements of business technology strategies:\n
- SWOT (strengths, weaknesses, opportunities, and threats) Analysis<\/b> \u2013 organizational and external environment and competition<\/li>\n
- A Core Structure<\/strong>\u00a0 \u2013 tailored to your business based on the set of common elements of business technology strategies:\n