{"id":50271,"date":"2023-02-28T08:01:09","date_gmt":"2023-02-28T13:01:09","guid":{"rendered":"http:\/\/insiit.scdconsultingservices.com\/?p=50271"},"modified":"2023-02-28T08:01:09","modified_gmt":"2023-02-28T13:01:09","slug":"why-ad-hoc-it-services-atlanta-ga-are-so-dangerous","status":"publish","type":"post","link":"https:\/\/insi.net\/insi-articles\/why-ad-hoc-it-services-atlanta-ga-are-so-dangerous\/","title":{"rendered":"Ad Hoc Only IT Services Can Wreak Havoc on Your Network!"},"content":{"rendered":"

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What Are Ad Hoc IT Services?<\/span><\/h2>\n

Ad hoc IT Services describe a case-by-case engagement with an independent contractor or an IT Support Company.\u00a0 On the surface, it appears to be a viable option for IT support for your Atlanta GA company, .\u00a0 However, it is the most dangerous way to support an IT environment upon closer examination.<\/p>\n

Dangers of Ad Hoc IT Support<\/h2>\n

Imagine for a moment you are a doctor, and a patient comes in with bad back pains. As a first step, you want to do a cat scan or MRI.\u00a0 However, the patient wants you to treat them without any tests. At this point, you can only diagnose based on the symptoms. So, you give them painkillers.<\/p>\n

As a result, this relieves the symptoms for a while, but their pain comes back. Now, the patient claims you didn\u2019t diagnose them correctly the first time, and therefore, they should not have to pay for subsequent visits. Consequently, both the provider and the client suffer. That is how ad hoc often works!<\/p>\n

The risk to the IT Support Provider<\/h2>\n

When a company performs ad hoc services, they assume all risks.\u00a0 For example, they risk not knowing how a fix can affect other things on the network.\u00a0 They do not know how it is set up, what it\u2019s connected to, or historical issues.\u00a0 Therefore, they will always get blamed if it causes more problems, leading to reputation loss.<\/p>\n

Many clients will use ad hoc as a litmus test to see if the IT support company is good enough to support their environment full-time.\u00a0 However, in the end, it is a roulette game.\u00a0 For example, if the provider can fix the problem, they will win the business.\u00a0 If they can\u2019t, they will lose it.\u00a0 Unfortunately, they lose their reputation along with it.\u00a0 Therefore, many providers avoid ad hoc altogether.<\/p>\n

The Client Bares the Cost<\/h2>\n

Clients have it worse. First of all, ad hoc does not offer any monitoring or updates. This lack of insight makes it easier for viruses and hackers to creep into the system. Second, there is no documentation on the environment. This means the engineer can only approach the issues based on the symptoms. A lack of understanding of the root cause can lead to multiple breaks in the system and expensive repeat visits. Last, you are at the mercy of the provider\u2019s schedules as they cannot know when multiple ad hoc calls will come in and cannot staff appropriately. When that does happen, their recurring revenue clients will come first.<\/p>\n

Most important, the client bears the cost. Since you pay by the hour, you must also pay for additional virus cleanup, breaks, fixes, and multiple attempts.\u00a0 Trust me when I say that this adds up!\u00a0 If you depend on your computers to do business, you would be much better off with a monthly contract.<\/p>\n

The Two Exceptions to Using Ad Hoc IT Services<\/h2>\n

There are two exceptions to the rule of using ad hoc IT services. First, internal IT departments sometimes need additional resources temporarily. Examples include projects, seasonal, or advanced issues.<\/p>\n

The second reason is if a company needs less than one-fourth of an hour of IT support per month. This is because they are not heavily dependent on their network. Consequently, ad hoc can be appropriate when minimal changes are made in the environment \u2013 as long as it is set up correctly.<\/p>\n

Why Companies Choose Ad Hoc<\/h2>\n

Many small- and medium-sized businesses use ad hoc IT services to save money and control costs. Many independent contractors charge as little as $50 per hour for their services. While this appears great on the surface, it is actually quite dangerous.<\/p>\n

Companies that use ad hoc IT services are at a high risk of viruses, failures, and hacks. In addition, the lack of documentation results in repeat visits and multiple breaks in the system. Therefore, the combination of downtime and excess hours far exceeds the monthly contract costs with a reputable Managed Service Provider (MSP.) This makes for a very sick network.<\/p>\n

A Better Alternative<\/h2>\n

A better alternative to \u201cAd Hoc\u201d IT services is INSI\u2019s Managed Services<\/a> if you don’t have an IT department or INSI’s signature Customized IT\u2122if you have an internal IT department. INSI’s unique model offers substantial savings on helpdesk issues without sacrificing quality. This is because we charge entry-level rates for entry-level tickets, which constitute 80% of the IT support tickets. Further, we can manage the entire environment, fill in the gaps for an internal IT team, or break out the services to the client\u2019s exact needs. Finally, we can do all this for a fixed fee.<\/p>\n

Do You Want To Learn More About The Difference Between Ad Hoc and INSI\u2019s Managed or Customized IT\u2122 Contracts?<\/strong><\/h2>\n

Contact INSI, <\/a>770-387-2424, option 2 to see the various types of IT support, their pros and cons, and great questions to ask the provider on each one.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/insi.net\/best-it-support-provider-in-atlanta\/” button_text=”Connect with INSI” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

About INSI: The Best MSP in Atlanta!<\/span><\/h3>\n

Innovative Network Systems, Inc. has a unique approach to integrating IT support<\/a> and cybersecurity<\/a>. Our month-to-month programs range from basic support to proactive support, managed support, and customized support. Each program is tailored to the client’s needs and internal IT strengths.\u00a0\u00a0<\/p>\n

For more information about cybersecurity dangers and the preventative measures for your company, connect with the top MSP in Atlanta; Contact INSI: 770-387-2424, option 2 or click the link below. In addition, we offer 16 different cybersecurity programs<\/a>\u00a0to protect you and your data.<\/p>\n

About the Author<\/strong><\/h3>\n

Deborah Frazier<\/a>\u00a0is the author of\u00a0IT Outsourcing Secrets \u2013 A Small Business Guide to Compare IT Support Companies.<\/em><\/strong> With nearly 20 years of experience consulting small and medium-sized businesses on their IT support needs, she brings a wealth of knowledge to INSI as Head of Marketing and Sales. If you like this article and want to be notified when a new article is posted, click here<\/a>.<\/p>\n

To make an appointment for more information about INSI and our Marietta and Atlanta metro IT Support services, click here<\/a>.<\/p>\n

 <\/p>\n

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What Are Ad Hoc IT Services? Ad hoc IT Services describe a case-by-case engagement with an independent contractor or an IT Support Company.\u00a0 On the surface, it appears to be a viable option for IT support for your Atlanta GA company, .\u00a0 However, it is the most dangerous way to support an IT environment upon […]<\/p>\n","protected":false},"author":3,"featured_media":61796,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

What Are Ad Hoc IT Services?<\/h2>\nAd hoc IT Service is a case by case engagement with an independent contractor or an IT Support Company.\u00a0 On the surface, it appears to be a viable option for IT support.\u00a0 However, upon closer examination, it is the most dangerous way to support an IT environment.\n

Dangers of Ad Hoc IT Support<\/h2>\nImagine for a moment you are a doctor and a patient comes in with bad back pains. As a first step, you want to do a cat scan or MRI.\u00a0 However, the patient wants you to treat them without any of the tests.\u00a0 At this point, you can only diagnose based on the symptoms.\u00a0 So, you give them pain killers.\n\nAs a result, this relieves the symptoms for a while, but their pain comes back.\u00a0 Now, the patient claims you didn\u2019t diagnose them correctly the first time and therefore they should not have to pay for subsequent visits.\u00a0 Consequently, both the provider and the client suffer.\u00a0 That is how ad hoc often works!\n

The risk to the IT Support Provider<\/h2>\nWhen a company performs ad hoc services, they take any risk.\u00a0 For example, they risk not knowing how a fix can affect other things on the network.\u00a0 After all, they do not know how it is set up, what it\u2019s connected to, or historical issues.\u00a0 Therefore, they will always get blamed if it causes more problems.\u00a0 This can lead to reputation loss.\n\nMany clients will use ad hoc as a litmus test to see if the IT support company is good enough to support their environment full-time.\u00a0 However, in the end, it is a roulette game.\u00a0 For example, if the provider can fix the problem, they will win the business.\u00a0 If they can\u2019t, they will lose it.\u00a0 Unfortunately, they lose their reputation along with it.\u00a0 Therefore, many providers avoid ad hoc all-together.\n

The Client Bares the Cost<\/h2>\nClients have it worse.\u00a0 First of all, ad hoc does not offer any monitoring or updates.\u00a0 This makes it easier for viruses and hackers to creep into the system. Second, there is no documentation on the environment.\u00a0 This means the engineer can only approach the issues based on the symptoms.\u00a0 Without understanding the root cause this can lead to multiple breaks in the system and expensive repeat visits. Last, you are at the mercy of the provider\u2019s schedules as they have no way of knowing when multiple client calls will come in. When that does happen, their recurring revenue clients will come first.\n\nMost important, the client bears the cost.\u00a0 Since you pay by the hour, you also have to pay additional for the virus cleanup, breaks, fixes, and multiple attempts.\u00a0 Trust me when I say that this adds up!\u00a0 If you are dependent on your computers to do business, you would be much better off with a monthly contract.\n

The Two Exceptions to Using Ad Hoc IT Services<\/h2>\nI believe there are two exceptions to the rule of using ad hoc IT services.\u00a0 \u00a0Obviously, internal IT departments sometimes need additional resources on a temporary basis.\u00a0 This could be for projects, seasonal, or advanced issues.\n\nThe next one is for companies that need less than one-fourth of an hour of IT support per month. The reason for this is because they are not heavily dependent on their network.\u00a0 Consequently, ad hoc can be appropriate when very little changes are made in the environment \u2013 as long as it is set up the right way.\n

Why Companies Choose Ad Hoc<\/h2>\nMany small- and medium-sized businesses use ad hoc IT services in an effort to save money and control their cost.\u00a0 As a matter of fact, many independent contractors charge as little as $50 per hour for their services.\u00a0 Obviously, this seems really great on the surface, but it is actually quite dangerous.\n\nCompanies that use ad hoc IT services are at a high risk of viruses, failures, and hacks.\u00a0 In addition, the lack of documentation results in repeat visits and multiple breaks in the system.\u00a0 Therefore, the combination of downtime and excess hours far outweigh the cost of a monthly contract with a reputable company.\u00a0 This makes for a very sick network.\n

A Better Alternative<\/h2>\nA better alternative to \u201cAd Hoc\u201d IT services, is INSI\u2019s Managed Services\u00a0or\u00a0Customized IT\u2122.\u00a0 INSI has a tiered structure that can offer decreased rates on 80% of the IT support issues without sacrificing quality.\u00a0 This is because our tiered structure allows us to charge entry-level rates for entry-level tickets, which constitutes 80% of the IT support tickets.\u00a0 Further, we can manage the entire environment, fill in the gaps for an internal IT team, or we can break out the services to the client\u2019s exact needs.\u00a0 Finally, we can do all this for a fixed fee.\n

Do You Want To Learn More About The Difference Between Ad Hoc and INSI\u2019s Customized IT\u2122?<\/strong><\/h2>\nGo here to see the various types of IT support, their pros and cons, and great questions to ask the provider on each one.\n\nIn addition, if you would like to know more about this topic and how it affects you, visit Amazon\u00a0or\u00a0Barnes & Noble\u00a0for a copy of the book\u00a0IT Outsourcing Secrets \u2013 A Small Business Guide to Comparing IT Support Companies.<\/em><\/strong>","_et_gb_content_width":"","footnotes":""},"categories":[18,63],"tags":[29,36,58,59,47,37,38,31,49,60,50,51,72,39,40,41,42,52,43,24,25,56,44,54,55],"yoast_head":"\nAd Hoc Only IT Services Can Wreak Havoc on Your Network!<\/title>\n<meta name=\"description\" content=\"Ad Hoc IT Services are very dangerous for your network because it is completely reactionary and offers no guaranteed performance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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