Managed IT services could be the right solution for small- or medium-sized businesses in Marietta or Atlanta. Determining the right managed service provider depends on your needs: do you need a stand-alone service or a company that compliments your IT staff?
Stand Alone Managed Service Provider Services
Many small- and medium-sized businesses do not have any internal IT strengths and must rely on Managed IT Services for all their IT needs. However, not all IT Managed Services Providers are the same. Every Managed Services Agreement should include 24/7monitoring, staffed Network Operations Center, IT and cybersecurity preventative maintenance, asset tracking, vendor management, and a documentation on your company’s IT history and future goals in their contract. In addition, they should be able to customized and IT package around your specific needs.
Augment Your Own Atlanta IT Department
Many mid to large-sized companies have their own IT services. If they have a small IT staff of one or two engineers, it may be beneficial for the company to hire an outside company to fill in the gaps. For instance, a company employing one advanced or one entry-level IT person can be highly mismanaged.
Augmenting for Highly Experienced Engineers
Highly experienced engineers get frustrated if they spend most of thier time on entry-level tickets. Interestingly, the average company spends 80% of its IT time on entry-level tickets, leaving an experienced engineer feeling like they need to utilize their skills more or cannot grow their skills. Both of which can affect their future salary. In this situation, a managed service provider can take the entry-level call and send escalated tickets to the onsite engineer.
Augmentation for Entry Level Engineers
On the other hand, an entry-level person will feel like they are ill-prepared when they are out of their comfort zone. Examples could include advanced desktop, network, and server-based issues. A managed service provider could offer escalation services or project work in this scenario.
Finding an engineer that excels at everything or wants to limit their future salary. Therefore, it may benefit your company to outsource some of your engineers’ responsibilities so that they can use thier strengths and pass on issues they are ill-equipped to handle. A competent managed IT service provider will document a clear separation of responsibilities and train the onsite engineer on various tickets.
Industry Specific Managed IT Services
Many managed service provider offer fully managed IT services to specialized industry including, healthcare, financial services, private education, law firms, retail, construction, real estate, hospitality, manufacturing and more. For example, INSI has been providing IT support services since 1995.
INSI- Your Best Atlanta IT Service Company
INSI offers a unique IT model called Customized IT™. This program is more economical and of higher quality because it leverages the talent of the engineers to improve quality. Many MSPs use seasoned engineers on the helpdesk. This drives up the cost and makes them less effective when working on advanced issues.
In contrast, INSI only uses entry-level engineers for entry-level tickets, representing 80% of IT support tickets, bringing down the cost for its clients. Further, projects, cybersecurity, and senior-level work are only performed by senior-level personnel. Ultimately, our senior-level engineers are more advanced. Subsequently, this is how Customized IT decreases the cost while improving quality at a fixed fee.
In addition to support services, we also offer additional options that include:
Customized IT™ offers custom services tailored to the needs of your business without the high rates associated with this level of service. In conclusion, each client can customize the level of IT support and type of support needed, the devices to be supported, and the staff they want to be supported.
About INSI: The Best MSP in Atlanta!
Innovative Network Systems, Inc. has a unique approach to integrating IT support and cybersecurity. Our month-to-month programs range from basic support to proactive support, managed support, and customized support. Each program is tailored to the client’s needs and internal IT strengths.
For more information about cybersecurity dangers and the preventative measures for your company, connect with the top MSP in Atlanta; Contact INSI: 770-387-2424, option 2 or click the link below. In addition, we offer 16 different cybersecurity programs to protect you and your data.
About the Author
Deborah Frazier is the author of IT Outsourcing Secrets – A Small Business Guide to Compare IT Support Companies. With nearly 20 years of experience consulting small and medium-sized businesses on their IT support needs, she brings a wealth of knowledge to INSI as Head of Marketing and Sales. If you like this article and want to be notified when a new article is posted, click here.
