Is there an IT skills gap in your Atlanta small business? The biggest hindrance to small internal IT departments is the need for more time and exposure to new technologies. Small IT departments focus on the subset of technologies in their environment. And while they become experts in the technologies they support, they often become complacent. Find out when or if you need an outside IT department/Managed Service Provider (MSP).
IT Skills Gap & Innovation in Today’s World
If 2020 taught us anything, we must meet our customers where they are. The most critical factor in customer satisfaction is now their “experience.” Innovation is the new buzzword key to business success in the 2020s.
Indeed, small businesses worldwide can embrace innovation through digital transformation, data analytics, IoT technology, machine learning, and more to surpass their larger competitors. Unfortunately, exposure to these new technologies does not happen in a vacuum. That’s why partnering with a mature managed service provider (MSP) exposed to new technologies is a good idea.
Exposure & Experience Matters
Many small and medium-sized businesses turn to Managed Service Providers (MSPs) as an extra resource for emerging technologies. Some examples include:
1. Merging New Technologies
Experience counts when you plan to integrate new technology into your existing infrastructure, as technology integration spans across all devices, such as computers, mobile devices, networks, and software applications. Any mistake could result in a spiraling effect.
A smooth transition allows employees to use the tool seamlessly without thinking about the technology itself. In other words, it becomes second nature. A commitment to change management, ongoing training, certifications, and hands-on experience is the key to successful integration.
2. Access to New Technology
Technology changes quickly. For example, cloud computing has been at the forefront for small to enterprise businesses in the last ten years. Companies are constantly seeking ways to gain speed, scalability, security, versatility, and reliability, and MSPs have greater access to these new and emerging technologies. Consequently, they can guide you toward the right decisions for your environment.
3. Cybersecurity
One of the disadvantages of supporting only one network environment is the need for more awareness of new cybersecurity threats every moment of every day. Small businesses are a prime target because they need to prepare better. Mature MSPs have the technologies to block and prevent emerging threats. And if one does get through, they have a plan of action to help them recover.
IT Skill Levels Required: Atlanta Top IT Support
Small businesses cannot fully afford the staff to support and protect their network environment. A complete IT department includes a helpdesk, desktop support, network engineers, network architects, cybersecurity professionals, programmers, telecom, and a Chief Information Officer. There is not one person who possesses all these skills; it takes a team. For this reason, outside help is often necessary.
INSI-Atlanta GA Supplements IT Skills Gap
As an Atlanta Managed Service Provider (MSP), INSI has multiple experts in various network technologies. Our team of engineers has exposure and experience across several industries and can cross-train your engineers in areas where they struggle.
Most importantly, INSI’s signature Customized IT program separates every skill level and service into a separate offering, allowing your IT team to pick and choose the exact service they need: no more and no less. This service ensures no overlap as each party takes responsibility for its role. As a result, there is no finger-pointing, and we can operate much more efficiently with your IT department as a team. Therefore, it is the perfect MSP relationship for an internal IT department.
About INSI: The Best MSP in Atlanta!
Innovative Network Systems, Inc. has a unique approach to integrating IT support and cybersecurity. Our month-to-month programs range from basic support to proactive support, managed support, and customized support. Each program is tailored to the client’s needs and internal IT strengths.
For more information about cybersecurity dangers and the preventative measures for your company, connect with the top MSP in Atlanta; Contact INSI: 770-387-2424, option 2 or click the link below. In addition, we offer 16 different cybersecurity programs to protect you and your data.
About the Author
Deborah Frazier is the author of IT Outsourcing Secrets – A Small Business Guide to Compare IT Support Companies. With nearly 20 years of experience consulting small and medium-sized businesses on their IT support needs, she brings a wealth of knowledge to INSI as Head of Marketing and Sales. If you like this article and want to be notified when a new article is posted, click here.
