Managed IT services can be an excellent solution for your Marietta or Atlanta-based company. The right managed service provider could provide a stand-alone service or work with your current onsite IT professional. Options include ticket resolution, vender management, procurement, strategic direction, and more.
Managed Service Provider in Atlanta
When you hire an Managed Services Provider (MSP), it is important to ensure you get a Managed Services Agreement from a reputable IT company. A base program should include monitoring, access to engineering contacts, preventative maintenance, asset tracking, vendor management, and a knowledge of your company’s IT history and future strategies and goals.
Augment Your Own Atlanta IT Department
Some mid to large-sized companies already have their own IT services. Often, expensive IT resources spend excessive time on end-user support calls. Therefore, it may benefit your company to outsource some of your engineers’ responsibilities, so that they can spend more time on other, more critical tasks. Also, senior engineers should not focus on the same tasks as junior engineers.
Atlanta Fully Managed IT Services
Innovative Network Systems, Inc. (INSI) offers fully managed IT services to any industry including, healthcare, financial services, private education, law firms, retail, construction, real estate, hospitality, manufacturing and more. They are the leading provider of IT support solutions for small and medium sized businesses. INSI has been providing IT support services since 1995.
INSI- Your Best Atlanta IT Service Company
INSI offers a unique IT model called Customized IT™. This program is more economical and of higher quality because it leverages the talent of the engineers to improve quality. Many MSPs use seasoned engineers on the helpdesk. This drives up the cost and makes them less effective when working on advanced issues.
In contrast, INSI only uses entry-level engineers for entry level-tickets, representing 80% of IT support tickets. Further, projects, cybersecurity, and senior-level work are only performed by senior level personel. Ultimately, our senior-level engineers are more advanced. Subsequently, this is how Customized IT decreases the cost while improving quality at a fixed fee.
In addition to support services, we also offer additional options that include:
Customized IT™ offers custom services tailored to the needs of your business without the high rates associated with this level of service. In conclusion, each client can customize the level of IT support and type of support needed, the devices they want to be supported, and the staff they want supported.
About the Author
Deborah Frazier is the author of IT Outsourcing Secrets – A Small Business Guide to Compare IT Support Companies. With 20-years’ experience consulting small and medium-sized businesses on their IT support needs, she brings a wealth of knowledge to INSI as Head of Marketing and Sales. If you like this article and would like to get notified when a new article is posted, click here.
