What is a Customized IT program? Read this article to avoid being fooled.
Most Managed Service Providers (MSPs) Claim to Have Customized IT, But Do They?
Most Managed Service Providers (MSPs) provide different options. Typical services include:
- Monitoring only program – monitor servers, desktop, or networks.
- Ad Hoc – Pay as you go.
- Blocked of Time – pay for hours in advance for a reduced cost.
- Use-it-or-lose-it – pay monthly in advance and an extra overage fee if you go over the allotted hours.
- One-Size-Fits-All program – covers everything except moves, adds, and changes.
Each program above offers add-ons such as hosting, backups, priority service, phone system, and more. The risk of adding services like these is when the terms differ from the support contract. Under this scenario, the client can only drop one service at a time and pay high termination fees based on the number of months left over. Is this a customized IT program? No. Its a play on words.
What is Customized IT and Who Is It For?
Today, many companies have many IT-savvy users or an internal IT department, and the above support options overlap with the company’s internal IT talent. When this happens, the company either pays too much for services they don’t need, or the staff and the MSP find themselves in a finger-pointing war with you in the middle. There is only one true Customized IT program and it is different in the following ways:
- Meets your Specific Needs
- Provides Added Flexibility
- Gives Extra Accountability
- Produces Better Options
- Saves Most Clients Money
The only company that provides this service is INSI.
INSIs Customized IT™ (CIT) Meets Your Specific Needs
INSI Customized IT™ gives you the exact level of support you want – no more, no less! While most IT Support companies will nickel and dime you or give you a fixed fee for everything – including the services you don’t need, INSIs Customized IT program will provide a fixed fee for the exact services you want. The menu of services is listed here.
INSIs Customized IT™ Adds Flexibility
While most MSPs will tie you to one or more-year contracts, INSI understands that companies’ needs vary and change. For example, you can increase or decrease your internal IT representation, add or remove equipment, or even change the equipment you want supported. You may even realize your helpdesk usage is less than you thought. INSI’s Customized IT™ program will allow you to adjust your contract to meet your exact needs in any of these cases.
INSIs Customized IT™ Has Extra Accountability
One of the unique benefits of INSI’s Customized IT™ program is the Client Support Manager. INSI strongly believes in accountability. That includes responsibility for what we do, how we deliver our service, perform work, and ensure we live up to our commitments. A Customer Support Manager (CSM) is assigned to each INSI client. The CSM is responsible for:
- Serve as your single point of accountability
- Meets with you quarterly to provide updates and review preventive maintenance reports
- Completely understands your environment
- Overseas the engineers who work on your tickets
- Reviews the tickets to ensure they can be used for future reference
- Acknowledges your technical history when making recommendations
- Provides advice and guidance on equipment or software
- Serves as a project manager for all projects
- Ensures clients’ needs come first
Most importantly, our CSMs are experienced engineers.
INSIs Customed IT™ Saves Most Clients Money
Customized IT™ saves you money by cutting out the thing you don’t need. It also charges entry-level rates for the helpdesk. These two factors can save you hundreds, if not thousands, of dollars per month based on your size and individual needs.
INSIs Customized IT™ Has Better Options
Now that we see how the program itself is different, it is time to talk about add-ons. INSI’s Customized IT™ support program provides an array of options pertaining to:
- They type of support – server, helpdesk, escalation only, etc.
- Monitoring Services – server or desktop.
- Hosted Services – ranging from email, INSI’s custom cloud, or Azure.
- Backup Services – four different options to fit your exact needs.
- IT Department Tools – so you don’t have to buy, program, and maintain your own.
- Managed Security – 16 different options based upon your risks
- Hourly Services – projects ranging from cabling, wireless, implementation projects, and more, on up to telephones.
Don’t Take Our Word For It, Ask Our Clients
INSI has several case studies and client testimonials to support our ability to deliver the Customized IT™ program. Go here if you want to see some samples of how the program meets the client’s needs and how it saves them money.
Find Out More About INSIs Customized IT™
INSI is the creator of the Customized IT™ solution. If you want to have a top IT support company that provides IT support based on your individual needs, click below or contact us at 770-387-2424 option 2 to speak with one of our IT support consultants.
About INSI: The Best MSP in Atlanta!
Innovative Network Systems, Inc. has a unique approach to integrating IT support and cybersecurity. Our month-to-month programs range from basic support to proactive support, managed support, and customized support. Each program is tailored to the client’s needs and internal IT strengths.
For more information about cybersecurity dangers and the preventative measures for your company, connect with the top MSP in Atlanta; Contact INSI: 770-387-2424, option 2 or click the link below. In addition, we offer 16 different cybersecurity programs to protect you and your data.
About the Author
Deborah Frazier is the author of IT Outsourcing Secrets – A Small Business Guide to Compare IT Support Companies. With nearly 20 years of experience consulting small and medium-sized businesses on their IT support needs, she brings a wealth of knowledge to INSI as Head of Marketing and Sales. If you like this article and want to be notified when a new article is posted, click here.
